How do I claim a promotion?
To claim a promotion, you must first log in to your account and navigate to the promotions section. Browse the available offers, click on the one you prefer, and read the specific terms. Most rewards require you to manually 'opt in' or click a claim button before making a qualifying deposit or placing a bet to ensure the bonus is correctly applied to your balance.
Why was a promotion not applied to my deposit?
The most common reason is failing to opt in before completing the deposit. Many promotions are not automatic and require a pre-action trigger. Other reasons may include using a payment method that is excluded from the offer or not meeting the minimum deposit requirements. Always check the specific terms link attached to the offer in your account for the exact qualifying criteria.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the offer's terms. If you activate a new promotion while another is still active, it may override the previous one or prevent the new one from triggering. We recommend completing the requirements of one offer before opting into another to avoid any conflict with bonus balances or wagering progress.
Where do I check the terms for a specific promotion?
Every active offer displayed within your personal account section includes a direct 'Terms and Conditions' link. This link provides the final, legally binding rules for that specific promotion, including wagering requirements and eligible games. For general site-wide rules, you can also visit the main /terms/ page via the website footer.
Are promotions available on mobile?
Yes, all promotions are fully accessible on mobile devices. Whether you use a mobile browser or the Manaloplay app, you can view, opt in, and track your promotion progress. The process is identical to the desktop experience: log in, visit the promotions menu, and follow the specific instructions provided with the offer.
What happens if I forget to opt in?
If you complete a qualifying action, such as a deposit, without first opting in, the promotion usually cannot be applied retroactively. Our system requires the opt-in trigger to track eligibility. To avoid this, always make it a habit to visit the promotions page and select your desired reward before moving to the cashier or game lobby.
Can I cancel an active promotion?
Depending on the type of offer, you may be able to cancel an active bonus through your account settings. However, be aware that canceling a promotion often results in the forfeiture of any bonus funds and any winnings generated from those funds. Check the specific terms of the offer to see if cancellation is permitted.
How do I find out when new promotions are released?
The best way to stay updated is to regularly check the promotions section after your official login. We also send notifications to registered users via account alerts and official communications. Keep an eye on your account dashboard for banners announcing new categories or updated reward opportunities available to your account level.